Privacy Policy

Introduction

This website www.constl.com (hereinafter referred to as the “Website”) is owned, operated and managed by Space World Digital Solutions Private Limited (“Constl” or “we” or “our” or “us”), a company registered under the provisions of the Indian Companies Act, 2013, and a part of Space World Group. Constl is a pan-India, carrier-neutral dark fibre infrastructure company engaged in providing Dark Fiber, Managed Fiber, Private Line, Managed Spectrum, and related connectivity services (“Services”) to hyperscalers, telecom operators, data centre operators, internet service providers, OTT/CDN platforms, satellite communication providers, and other enterprise customers.
This Privacy Policy describes our practices regarding the collection, use, disclosure, retention, and protection of your personal information. It applies to this Website, all its pages, and to any application, service, portal, or tool (collectively the “Services”) where this Privacy Policy is referenced, regardless of how you access or use them, including through mobile devices, desktops, or any other electronic means.
Protecting your data is a matter of trust, and your privacy is important to us. We will only collect information where it is necessary for us to do so, and only information that is relevant to our business dealings with you. We will retain your information only for as long as applicable law requires or as is relevant for the purposes for which it was collected.
This Privacy Policy is issued in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act). For the purposes of the DPDP Act, Constl acts as a Data Fiduciary.

User Consent

Any person accessing, browsing, or otherwise using this Website, either manually or via an automated device or program, shall be considered a “User” and is addressed as “User” or “You” in this policy.
By accessing, browsing, or using this Website, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions of this Privacy Policy. You consent to the collection, use, and disclosure of your information, including personal information and anonymous browsing information (collectively the “Information”), pursuant to this Policy.
Where required under applicable law, Constl will obtain specific, clear, and informed consent prior to processing personal data. Personal data may also be processed for contractual necessity, legal obligation, or legitimate use permitted under law.
If you do not consent to these terms, please do not access, browse, or use this Website. If you do not provide the information we require, we may not be able to provide all of our Services to you.

Collection of Information

3.1 Personal Information
We may collect the following categories of personal information from you, as applicable:
• Name, designation, and company affiliation
• Mailing address, office address, and installation or service delivery address
• Telephone numbers, mobile numbers, and email addresses
• PAN Card details and GST identification numbers, where required for business engagements
• Financial information such as bank account details or payment credentials, collected in connection with a transaction and processed through our secure payment gateway (not stored on our servers)
• Technical contact details and authorised signatory information as captured through Customer Application Forms (“CAF”) and service agreements

3.2 Anonymous Browsing Information
Our servers may automatically collect certain non-personal information, including:
• Your Internet Protocol (IP) address
• Your computer’s operating system and browser type
• The domain name used to access the Internet
• The referring website and the website you visit next
• Pages viewed, time spent, and clickstream data on this Website

3.3 Data Storage
All personal information collected is stored and processed in a secure manner in compliance with applicable data protection laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the Digital Personal Data Protection Act, 2023.
Appropriate technical and organisational security measures are implemented to protect such data against unauthorised access, disclosure, alteration, or destruction.
Personal data may be stored and processed by authorised third-party service providers, including billing and service management partners, strictly under contractual obligations that ensure confidentiality, security, and compliance with applicable laws.

Use of Personal Information

We use the personal information we collect from you for the following purposes:
• Processing service orders, provisioning, and billing for fibre and connectivity services
• Customer support, fault management, and network operations
• Communicating service updates, maintenance schedules, and network alerts
• Personalised marketing, promotional communications, and newsletters (with your consent)
• Administering surveys, events, and industry engagements
• Detection, prevention, mitigation, and investigation of fraudulent, unauthorised, or illegal activities
• Compliance with applicable laws, regulations, and contractual obligations
We retain personal information only for as long as is necessary to fulfil contractual, legal, regulatory and legitimate business requirements.

Disclosure of Information

Constl may share your personal information in the following circumstances:
• With third-party service providers, contractors, and partners who assist in delivering our Services
• In aggregate and anonymised form for analytics or marketing purposes
• When required by law, regulation, or legal process
• To protect the rights, property, or safety of Constl or others
• In connection with mergers, acquisitions, or restructuring

Cookies and Tracking Technologies

This Website may use cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. Cookies are small text files stored on your device.
You may configure your browser settings to refuse cookies; however, some parts of the Website may not function properly without them.

Third-Party Links

This Website may contain hyperlinks to third-party websites not controlled by Constl. We are not responsible for their privacy practices and disclaim all liability related to such third-party sites.

Data Security

Constl implements industry-standard security measures including encryption, access controls, and periodic security assessments.
However, we do not guarantee absolute security and are not liable for damages resulting from breaches or technical failures.

Data Subject Rights

Subject to applicable laws, you may have the right to access, correct, delete, or withdraw consent for your personal data, and to object to certain processing activities.

Changes to This Privacy Policy

Constl reserves the right to update this Privacy Policy at any time. Continued use of the Website constitutes acceptance of any changes.

Governing Law

This Privacy Policy shall be governed by the laws of India, with jurisdiction in New Delhi.

Contact Us

Constl — Space World Digital Solutions Private Limited
Address: DLF Square, 18th Floor, Jacaranda Marg, DLF Phase-2, Sector-25, Gurugram, Haryana-122002
Email: comms@constl.com
Phone: 0124-4187600
Website: www.constl.com